2002 Windows Workarounds and Other Notices

Internet Explorer 5.x is Required to Run TaxCut on PCs Running Windows 95
Users Affected: You are affected if:

• your PC's operating system is Windows 95; and
• your system does not have Internet Explorer 5.x

Problem: TaxCut will not open if you do not have Internet Explorer 5.x installed. To verify your operating system version:

• Go to the desktop.
• Right click on the My Computer icon and select Properties. The operating system version number will be listed on the General tab.

NOTE: Do not install Internet Explorer 6.0 or higher. You must have a version of Internet Explorer that is between 5.0 and 5.5.

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Updating Windows XP to Run TaxCut Help
Users Affected: You may be affected by this problem if you meet both of the following conditions:

• you are running the Windows XP operating system; and
• you have not installed Microsoft's XP update, Service Pack 1 (SP1).

Problem: A known problem with an earlier version of the Windows XP operating system may prevent access to Help Central. Windows XP displays the following error message when attempting to display Help: "UIRetailMP MFC Application has encountered a problem and needs to close"

Solution: Microsoft released a service pack update (SP1) that corrects this problem related to the Windows XP operating system.

The SP1 installation file and directions can be obtained at:
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/default.asp

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Windows XP and Professional Review Wizard: Question Text Won't Wrap
Users Affected: You are affected by this problem if you meet both of the following conditions:

• you are running the Windows XP operating system; and
• you want to submit questions through the Professional Review wizard

Problem: A known problem with the Windows XP operating system prevents text from wrapping properly when entering questions for the H&R Block tax professional in the TaxCut Professional Review wizard's question fields. Pressing the Enter key does not bring cursor to the next line.

Solution: This known issue in the Windows XP operating system, which Microsoft is currently addressing, will not prevent successful submission of the TaxCut Professional Review request. All text typed into the field is transmitted. We suggest that you first type and review message wording with a text editor, such as Notepad, and then cut and paste the message text into the Professional Review wizard text field.

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Problems Downloading the Update with Automatic Proxy Settings

If you're having problems downloading an update using TaxCut's automatic update process from within the program and your system's Internet Options' proxy is set to "Use automatic configuration script", do one of the following:

• contact your network administrator for the appropriate settings to manually configure your Internet Options; or
• download the TaxCut update directly from our Web site here

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E-filing Over a Proxy Server
Users Affected: You are affected by this problem if you meet all the following conditions:

• you access the Internet through a proxy server; and
• you enter a username and password to access the Internet; and
• you want to file electronically.

Proxy servers are mostly used in large networks. If you must enter a username and password to gain Internet access, especially from your place of work or school, you may rely on a proxy server. If you have an individual local dial-up, cable, or DSL Internet account, it's unlikely you use a proxy server.

Problem: TaxCut does not support e-filing over proxy servers that are configured to require username/password authentication.

Solution: If you have access to another computer that does not connect to the Internet over a proxy server, you can still e-file your return by following these steps:

1. Install the TaxCut federal and state programs on the computer from which you plan to e-file.

2. Move a copy of your 2002 return file from the computer with which you created it to the computer from which you plan to e-file.

   Most users accomplish this by saving a copy of their return to a floppy diskette, and then loading the diskette in the computer to be used for e-filing.
   To do this:

   • Open your 2002 return with TaxCut and select Save As from the File menu.
   • Click the Browse button to navigate to your disk drive (Drive A: on most computers).
   • Click the Save button and keep the diskette handy for loading on the other computer.

   The name of your return file is a combination of what you saved it as and the file extension .T02. For example, if you saved your return as MyTaxes, look for a file named MyTaxes.T02.

   You can also use Windows Explorer to copy your return file. If you accepted TaxCut's default folder recommendations, TaxCut places your return in the following directory: C:/TaxCut02/Program/TaxData/

3. Make sure you are connected to the Internet, and launch TaxCut on the computer from which you want to e-file.
4. Open your 2002 return by selecting Open from the File menu and navigating to your return file (if you saved your file to diskette, make sure the diskette is in the disk drive); select your return file and then click the Open button.
5. Click the File tab and follow the instructions to file electronically.

If you don't have access to another computer with non-proxy Internet access, you must file a standard paper return.

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Importing Microsoft Money 2001, 2002 or 2003 File: Money Must Be Opened First
Users Affected: You are affected by this problem if you are importing information from Money 2001, Money 2002 or Money 2003.

Problem: If you start TaxCut without first opening Money, and then import your 2002 tax information, your tax information from 2001 or 2003 may be imported instead of information from 2002.

Solution: Follow these steps to correct this problem. To import your 2002 tax information from Money:

1. Close TaxCut if it is open.
2. Open Money.

3. Do one of the following:

   • If you are using Money 2002 or Money 2003, go to Money's Taxes menu and select Export to TaxCut.
   • If you are using Money 2001, go to Money's Taxes menu, choose TaxCenter, and from this screen select Export To TaxCut.

4. Choose the tax year 2002 on the first screen, then check the categories you want to import on the second screen.
5. With Money open, start TaxCut as you normally would (from the Start menu or the TaxCut shortcut icon).
6. Go through the Welcome to TaxCut Interview. If you need to go to this Interview, click the Take Me To...button, scroll to the top of the list, and click Welcome to TaxCut.
7. If you need to load a tax return file from last year as well as import data from Money, check both boxes on the "Before You Begin" screen. Follow the instructions on the Load Last Year's Data screen.
8. From the Import Financial Information screen, follow the steps to import your financial information from Money.

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Playing TaxCut Videos (Deluxe and Platinum versions only)

If you would like to play the videos in TaxCut, we recommend that you insert the TaxCut CD in your CD-ROM drive before opening TaxCut.

If you experience a problem playing videos in TaxCut:

1. Close TaxCut.
2. Open the CD-ROM drive, then close it.
3. If TaxCut doesn't launch automatically, click Start, and then select Programs, TaxCut 2002, and then click TaxCut 2002.

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